First time in today and the salon was beautiful! The staff was really friendly and the hairstylist, Faithfully, did an amazing job on my badly damaged, screaming for help, hair. This is definitely my new spot and will be bring my daughter in for a manicure. Thank you for helping me feel pretty again
Katie, thank you so much we do enjoy our atmosphere And we are super happy when our clients do too. We’re offering a back to school special this Friday and Saturday and next Friday and Saturday. If you’d like to get your daughter her nail care appointment. Thanks again we look forward to your next visit.
I had a disappointing experience at Salon Elements recently and feel compelled to share my feedback. Despite arriving promptly for my appointment, the stylist was notably late, which immediately set a negative tone for my visit. It was clear that my time wasn't valued as much as theirs.
When they finally arrived, instead of taking responsibility, they made excuses about a scheduling mix-up. I understand mistakes can happen, but it was handled poorly.
To add to the frustration, I was informed that due to this mix-up, they could only reschedule me for another appointment two weeks later. This was inconvenient and left me feeling unimportant as a client.
The overall customer service experience was lacking and the delay and lack of accountability from the stylist overshadowed any positives. It's disappointing when you make an effort to be on time and prepared, only to be met with such unprofessionalism.
The ambiance of the salon was also lacking. It felt cramped and outdated, not at all the serene and upscale environment I was expecting for the prices they charge.
Overall, I left Salon Elements feeling dissatisfied and out of pocket for services that were far below par. The lack of punctuality and attention to detail were major letdowns. I wouldn't recommend this salon to anyone looking for quality service and value for money.
To owner:
Need to inform you that I have decided to cancel my appointment the day of over the phone and still got a confirmation text. I will not be returning to your salon in the future. The decision stems from the unfortunate experience during my last visit, where I felt disregarded and not treated with the respect I expected.
I kindly request that you refrain from scheduling any future appointments for me without my explicit consent. Additionally, please refrain from contacting me via phone calls for scheduling purposes.
Sharon, Thanks you so much for taking the time to share your thoughts about your salon experience. We greatly appreciate you and look forward to your future visits.
dissatisfied didn’t get what I thought I was getting first of all they’re gonna be sew in which there was something that was sew in at the top but the bottom ones were my hair is actually long enough to do it. They were taped in knew If inwas gonna have taped in I would’ve never even made an appointment Said, my hair was too short. She couldn’t do anything with it as it was shorter then when I made appointment as if I would pay $1300 and then go due and cut my hair made me feel like crap your supposed to feel leaving salon but good is not feeling I had felt like crap very dissatisfied. I would’ve not paid $1300. If I knew I was gonna have taped in my hair would have not made an appointment I never heard anything about no tapes I would have said no thank you The way she made me feel about my hair made me want to get up out of the chair, but then yet I would’ve been out my deposit will not go back if as lied too and
Ripped off just because she didn’t want to sit there and installment because originally I was late for my appointment I was that’s my fault. I thought it was at 11 but it was at nine so by the time I got there she had somebody called that’s fine no problem with that . The shortcut and the tape and the way she made me feel very dissatisfied. oh, and then she made me feel like I didn’t know how to style my hair. She’s like how are you gonna style it? What do you mean how are you gonna get it to lay down she said because you’re hair so short it going to stick up as if I’m stupid and don’t know how to style my hair one of my worst experience had a salon and cost the most .
Donna, During the consult on Feb 17,2024 we discussed the hair type & the application method & you agreed to this when you paid the down-payment. So, I special ordered hair in your color biased upon that consultation. As your 1st scheduled appt was the end of February and you kept canceling it until mid-June, your hair had broken off a lot since the original consultation on June 14, 2024. On June 14 I confirmed that you would be happy with & able to style your new hair. You canceled 2 four-hour appts twice at the last minute and were over 2 hours late the day of your appt. June 14. So, I rearranged my schedule to accommodate for your being late and allowed you to come in later the same day. At the original consult your natural hair was 7-8 inches long & on June 14 it was not even 1 inch in length in some places on top, I had to confirm that you would be able to style the new hair in with your natural hair. You had asked for a refund over 6-8 weeks after the hair was special ordered to match your hair (at that time I could not return it) and it was not a color that I had ever ordered nor would I be able to use on another client for quite some time if at all. For future reference if you do not want to invest in new hair extensions then do not schedule an appt. and pay someone to special order hair for you.
25 years of the best care, attention to detail, and customer service… Marcie has been doing my hair for that long. Shes an artist and perfectionist! I would not let ANYONE else touch my hair…
Thank you Aundrea. We take pride in our work and our commitment to making your experience lovely and your hair fantastic
Mi experiencia fue fatal,ya que no hablo ingles y todo fue mediante el traductor,quedamos en que yo solo queria mechas y k me instalaran extenciones, cuando llegue,me hicieron un servicio pesimo,la dueña de la nada llego y me corto las extenciones dice ella k para unir los colores y me enseña un sms k dice ella k yo le habia enviado,cuando eso no fue asi,al terminar me cobraron 613.88 y cuando llegue a mi casa que me fui a peinar las extenciones se me caen solas,con hoy hace 4 dias que fui a su salon para el arreglo y a medida k han pasado los dias se me han ido cayendo extenciones,ya con hoy voy por un total de 16 extenciones caidas y le he escrito a la señora,le he mandado fotos para que vea k su trabajo estuvo mal y no me da respuesta ni soluciones cuando ella sabe que le pague el servicio completo,me siento estafada y descriminada,por no hablar ingles y aun asi yo traduciendo los sms mediante el traductor,la señora del salon,no me contesta,no me da respuestas ni soluciones……
Yes we did use the translator to communicate and we used photos to communicate to what service you wanted. This message is from the owner , Marcie, as your natural hair was only 5 to 6 inches long and you brought in 22 inch hair. As discussed in our text communication I did barely slide to blend your short natural hair into the long 22 inch extension hair. I did not remove any length off of your extensions. We spent over 6 hours doing the Hilites and applying the beaded extensions. I explained to you via the translator that if you wanted keratin extensions that we have to buy KERATIN BONDED extensions then do your application. I also explained to you that we did NOT STAPLE the extensions like you had requested! This is the thank you we get for working with you on your communication and your hair.
Thank you :)
Michelle, Thanks you so much for taking the time to share your thoughts about your salon experience
Mandy, Thanks so much for sharing your thoughts and insights. We are glad you enjoyed your visit
Marcie and Kennedy are awesome, they listen to what you want and walk you through every step. I appreciate their honesty and realistic explanations of how you can achieve your style goals!! I highly recommend Salon Elements!!!!
Dora Thank you so much for sharing your experience with us. We enjoy you and look forward to your next visit 😊
Thanks for sharing your experience
Wish it was better. She didn't listen to what I wanted, added money piece when I said specifically I didn't want one. I showed pictures of what I wanted and when it wasn't she just ghosted me. I did call but she would only talk through txt and then wouldn't respond.
Making mistakes happens, it's how you respond and correct the mistakes that makes you professional and shows integrity. Sadly this was neither.
Hi Jennifer, I am so sorry for your experience. Can I ask the date you came in and who you saw when you came to the salon as I can't find your exact name in our system to look it up. Please feel free to text me personally at 4797397475.
Owner Marcie Comstock
Courtney was amazing she was very nice and did very good on my hair I highly recommend her!!
Thanks, Cortney loves doing color
The lady who did my hair was very kind. I especially loved how they used great products such as Amika, Olaplex, morrocanoil, and more. My blowout turned out great.
Thank you so much for the nice words. We look forward to seeing you again soon
Always the best service.Beautiful educated informative and enjoyable.
Call for Marcy.
Hey thanks so much you are awesome 💕
Faithfully cut and styled my hair EXACTLY as I wanted & was in the picture. I also had my eyebrows tinted, which was my first time and they came out AMAZING.
Great Service & Very Comparable with prices.
See Y’all Soon 🙏💕😇
Yiu rock thank you for sharing your experience
Called and asked if there are any openings and the lady laughed at me because I couldn’t talk loud from a trachea I had when I was younger that makes me talk quiet terrible service.
Good morning Blake, we wanted to apologize for any misunderstanding. We do take walk-ins if we are able to. Bridget is our front desk and salon coordinator she does smile all the time and often will laugh when assisting our clients on the phone, her phone etiquette is wonderful and she usually makes both new guest and established
guest more than comfortable. We sometimes have a difficult time hearing if the front of the house is busy and often both phone lines are ringing simultaneously.
Hair extensions are an investment and every single step of the way from my consultation to the finished product, the gals at Salon Elements valued my time and input. I couldn't be happier with the service and personalized results. My hair feels and looks amazing. I can not stop touching it and I have looked in the mirror 100 times! Brodie gave me the most beautiful base color with gorgeous natural highlights and matched the extensions to my own hair seamlessly. It's not every day the salon owner assists the stylist to make sure every thing is perfect but owner Marcie did just that and more. They say they can give you the hair of your dreams and they mean it! Gorgeous results, first class extraordinary service, and so much more! The salon is perfect inside and out, the staff is spectacular, and you will walk out feeling like a million bucks! Brodie, you are a #rockstarstylist
Oh thanks Missy we are so happy you love your new hair ! There is so much more to a fabulous set of extension than just sitting in the stylist chair ... Our work really matters to us !!!! and you being happy with healthy hair is the BEST!!!
Call them last minute and they were able to squeeze me in to get my haircut They were very friendly and I was in-and-out and good pricing
Hey Deanna so glad you had a great experience and hope you enjoy your new cut . Please come visit us again soon.
The service eyelashes is not listed because they are to expensive for strip lashes that ho over the eye n don't do it ladies they are very rude to their new customers bty
0 stars 4 me
Hi Larissa, this is Marcy at Salon elements, I just saw where you had left a review about a negative experience at the salon. I believe it had to do with Lashes?… I wanted to personally see if I could inquire as to what happened and see if I could possibly remedy the situation or do something to make it better. I also noticed from your client history it didn’t appear that you had been to the salon in four years. So I was a little confused about the review that you just left. Again hoping we can assist in bettering your experience.
Please let us know,
Salon elements
Had fun picking out wigs. Lady was helpful and fun
Marsha thanks for the fab review about your visit. Please let us know if we can assist you any further.
I came to this Salon with a total hack job for a hair cut and Kennedy fixed me in under 30 minutes and it looks incredible. I am so beyond thrilled with my new cut.Thanks again ill see you in 5 weeks. Thanks again from a very impressed customer..
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Hey Talitha thanks for letting us know that you are enjoying your new hair style. We look forward to your next visit to our salon 👍😊
So glad you enjoyed your visit! Please come back in soon . 😊
Thank you for letting us know about your visit